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Refund and Returns Policy

Thank you for shopping with Dernier & Hamlyn, Inc. (“DERNIER & HAMLYN”, “we”, or “our”).  We want our customers (“you” or “your”) to love DERNIER & HAMLYN products (each a “Product” and together, “Products”), but we understand that sometimes it does not work out.  If, for any reason, you are not satisfied with your purchase, please return it to DERNIER & HAMLYN within 30 days from the date of delivery with proof of purchase by following “Return and Exchange Instructions” below.  We will replace it or refund the cost of the item.  All returned items must be in their original packaging and in the condition in which they were received for a full refund.

A receipt is the best example of proof of purchase. If you are unable to find your receipt, DERNIER & HAMLYN will work with you to find order reference details when possible. We cannot guarantee return or refund where proof of purchase or order reference details cannot be located.

Products marked as refurnished are considered final sale and are not eligible for returns or exchange, only warranty service.  For details of our warranty services, please check our Warranty Policy page.

Return and Exchange Instructions:

In order to return, or request to exchange, a DERNIER & HAMLYN Product, we ask that you follow the steps below:

  1. Contact DERNIER & HAMLYN’s customer experience center (“Customer Experience Center”) at 1-877-548-9722, between 9:00AM and 6:00PM CT, Monday through Friday within 30 days following the date of delivery to request a Return Authorization Number (“RA#”).
  2. Print and affix the RA# on the return package. DERNIER & HAMLYN will not be able to process returns without an RA#, and will return the Product(s) to you using the address you provided at the time you placed the order (“Your Address”). FURTHER, DERNIER & HAMLYN WILL NOT BE ABLE TO PROCESS RETURNS OR EXCHANGE RECEIVED 60 DAYS OR MORE AFTER THE RA# ISSUE DATE AND WILL RETURN THE PRODUCT(S) TO YOUR ADDRESS.
  3. Use the shipping label provided by our customer experience center and affix your shipping label to the return package, making sure no other tracking labels are visible. Returns will be shipped by verifiable tracking number (FedEx, UPS, or USPS Priority) to Dernier and Hamlyn Inc., Attn.: RETURN CENTER, 720 Northgate Parkway Wheeling, IL 60090. To be eligible for a refund or exchange, you must be able to provide Proof of Delivery (POD) that the returned Product has been received by DERNIER & HAMLYN Returns Center.
  • Once your return is received, it could take DERNIER & HAMLYN up to 60 days to process the refund or place an exchange order.
  1. Refund: Once the refund is approved, we will process your refund, and a credit will automatically be applied to your credit card or original method of payment. 
  • Exchange: If you are still not satisfied after you receive the exchange, you may return the exchanged Product(s) within 30 days following the date of delivery. To receive a refund, please follow the Return Instructions outlined in Sections 1-3 and 4(a) above.

The following must be included in the return package:

  • Order Number, Return Authorization Number (RA#), and original packing slip.
  • Put the RA# on the package. If there is no RA# on the package, DERNIER & HAMLYN will not be able to process your return.
  • Attach to the return package the shipping label provided by our customer experience center.
  • The DERNIER & HAMLYN Product(s) must be returned in its original package (including all accessories and user manual).

As always, thank you for shopping with DERNIER & HAMLYN. If you need more assistance, please contact our Customer Experience Center and we will be happy to assist you.



How Returns Work with Klarna

We’ve partnered with Klarna to offer qualified applicants easy monthly payments for purchases. Any installment payments that have been made will be refunded through Klarna once the return has been processed. No additional installment payments will be required. Please contact Klarna if additional assistance is needed at https://www.klarna.com/us/customer-service/how-do-i-return-my-order/.

Products Purchased at an Authorized Retailer

Returns should be made to the retailer of the original purchase. If you are having issues with a DERNIER & HAMLYN product, DERNIER & HAMLYN can support with warranty service.