Frequently Asked
Questions
Aaira: HOCl Technology
Care for your air. Destroy germs, bacteria and viruses, including Covid-19, using HOCl technology. With natural ingredients, just non-iodized salt and water, kill airborne pathogens and stop the spread of germs on surfaces.
The HOCl (hypochlorous acid) molecule is a “weak” acid similar to lemon juice. And yet it’s also super strong, tearing apart microorganisms on contact. Aaira’s titanium electrolytic cells produce HOCl by recombining H20 and NaCl. It’s as simple as making coffee. Just add non-iodized salt and water, for protection up to 14 hours.
Depending on the Aaira air purifier, you will have a cold evaporation filter (CEF) and a HEPA filter.
The CEF absorbs the HOCl water produced in the device and allows it to be evaporated into the air.
The HEPA filter provides 4 layers of passive air purification protection:
Pre-filter captures large airborne particles including sand, dust and hair
Anti-Microbial Coating kills germs, viruses and bacteria captured by the filter
HEPA captures allergens, pollen, and small airborne particles down to 0.3 microns
Activated Carbon Filter absorbs odors, gases and VOCs
The technology has largely been used in industrial applications, from washing your vegetables to water treatment. DH Lifelabs recognized the need for an all natural air purification technology that provides peace of mind.
HOCl is 100% natural, non-toxic and free of harmful chemicals that other cleaning products use. It’s the same science your immune system generates to kill germs.
Salt: non-iodized salt
Vinegar: 5% white vinegar
No. HOCl production generates zero ozone, so our products do not emit nor do they cause a chemical process in the air that creates ozone.
Aaira generates hypochlorous acid (HOCl) that is sent into the air and eliminates the bacteria and viruses in the air on contact. This cleaning solution is generated by adding water and non-iodized salt to your device. The device also then filters the air to remove particles such as dust, pet dander and pollen.
Since air purifiers clean air to an almost microscopic level, it is quite normal to doubt if the device is genuinely operating the way it should. Here are a few ways to check if your air purifier is working:
(1) check the devices’ airflow, a working air purifier presents clear, consistent airflow (easily determined by placing your hand over the system)
(2) you should smell a difference in the air quality, a slight chlorine-like scent and a reduction in odors such as sweat or pet urine
(3) use the filter test, this means to look at the internal filters that come with the device. A dirty filter is a sign that the system is working, meaning air is entering the device and the filter is capturing pollutants before air leaves the device.
(4) are your symptoms relieved? Often the best sign that an air purifier is working manifests itself in how you are feeling. Have your allergy symptoms reduced? Are you coughing less?
Sciaire: PlasmaShield™
Air ionization occurs during thunderstorms, in waterfalls, and when waves crash on the beach, releasing large amounts of positive and negative ions into the air. PlasmaShield™ Technology brings this process into your home and pairs it with a H13 True HEPA Filter for two layers of protection.
This technology generates positive and negative ions to remove airborne bacteria and viruses. The ions attract and neutralise free-floating molecules, leaving behind nothing but clean, pristine air. The result? Your air purifier reduces allergens, pollutants and deodorizes indoor air.
Our 3-Stage filtration consists of:
A pre-filter – to capture large particles, such as dust, pet hair, human hair
A HEPA filter – to remove allergens, bacteria, mold, pollutants from the air including pollen and airborne viruses like influenza
A Carbon filter – to trap odors, these are commonly caused by pet urine, sweat, cooking and more.
The Sciaire products use PlasmaShield™ Technology to send positive and negative ions into your space. These ions attach to particles in the air and make them too heavy to stay suspended in the air. The filter then takes in the particles and therefore removes them from your air. If you’re looking for products to help with allergies, our entire Sciaire range has a HEPA filter.
Aaira uses HOCl technology to create the cleaning solution to disinfect the air and surfaces. This is generated using water and non-iodized salt, which the user must put into the machine. This cleaning solution is then released into the room, destroying particles in the air on contact. If you’re looking for something to help reduce odors, the Aaira products are great as the cleaning solution has a slight chlorine scent.
Since air purifiers clean air to an almost microscopic level, it is quite normal to doubt if the device is genuinely operating the way it should. Here are a few ways to check if your air purifier is working:
(1) check the devices’s airflow, a working air purifier presents clear, consistent airflow (easily determined by placing your hand over the system)
(2) for the first 30 days or so, you may find increased dust on your surfaces and floor (because the particles are falling out of the air), in addition, the air intake area of your air purifier may collect dirt and need wiping
(3) use the filter test, this means to look at the internal filters that come with the device. A dirty filter is a sign that the system is working, meaning air is entering the device and the filter is capturing pollutants before air leaves the device.
(4) are your symptoms relieved? Often the best sign that an air purifier is working manifests itself in how you are feeling. Have your allergy symptoms reduced? Are you coughing less?
General Product Questions
View product comparison.
Yes, you can continually run your machine without down time. However, for Aaira products, you will need to replenish the natural ingredients: non-iodized salt and water.
Aaira Mini: UL/cUL, FCC, IC, EPA EST NO. 99117-CHN-1, CARB G-22-496
Aaira + Humidifier: UL/cUL, FCC, IC, EPA EST NO. 99117-CHN-1, CARB G-22-494
Aaira + HEPA: UL/cUL, FCC, IC, EPA EST No. 99117-CHN-1, CARB G-22-495, Energy Star 2.0
Aaira Pro: UL/cUL, FCC, IC, EPA EST NO. 99117-CHN-1, CARB G-22-493
Aaira Surface: UL/cUL, FCC, IC, EPA EST NO. 99117-CHN-1
Sciaire + HEPA: ETL/cETL, FCC, IC, EPA NO. 9917-CHN-1, CARB G-22-211, Energy Star 2.0
Sciaire Mini + HEPA: UL/cUL, FCC, IC, EPA EST NO. 99117-CHN-1, CARB G-22-304, Energy Star 2.0
Sciaire Portable: UL/cUL, FCC, IC, EPA EST NO. 99117-CHN-1, CARB G-22-251
Sciaire Pro: UL/cUL, FCC, IC, EPA EST NO. 99117-CHN-1, CARB G-22-444
Aaira Mini
Cold Evaporation Filter (CEF) | AS06FT-2
Replace every 6 months OR when the CEF Replacement Indicator is on.
Press and hold the disinfect button for 3 seconds to reset filter indicator.
Aaira + Humidifier
Cold Evaporation Filter (CEF) | AS05FT-2
Replace every 6 months OR when the CEF Replacement Indicator is on.
Press and hold the disinfect button for 3 seconds to reset filter indicator.
Aaira + HEPA
Cold Evaporation Filter (CEF) | AS04FT-2
Replace every 6 months OR when the CEF Replacement Indicator is on (with Yellow 1).
Press and hold the disinfect button for 3 seconds to reset filter indicator.
3-in-1 HEPA Filter | DH02FT-1
Replace every 12 months OR when the HEPA Filter Replacement Indicator is on (with Red 2).
Press and hold the filter replacement button for 3 seconds to reset filter indicator.
Aaira Pro + HEPA
Cold Evaporation Filter (CEF) | AS03FT-2
Replace every 6 months OR when the CEF Replacement Indicator is on.
Press and hold the filter reset button for 3 seconds to reset filter indicator.
2-in-1 HEPA Filter | AS03FT-1
Replace every 12 months OR when the HEPA Filter Replacement Indicator is on.
Press and hold the filter reset button for 3 seconds to reset filter indicator.
Sciaire Portable
3-in-1 Filter | CA09FT-1
Replace every 6 months OR when the Filter Replacement Indicator is on.
Press and hold the filter reset button for 3 seconds to reset filter indicator.
Sciaire Mini + HEPA
3-in-1 HEPA Filter | CA01FT-1
Replace every 6 months OR when the HEPA Filter Replacement Indicator is on.
Press and hold the filter reset button for 3 seconds to reset filter indicator.
Sciaire + HEPA
3-in-1 HEPA Filter | DH02FT-1
Replace every 12 months OR when the HEPA Filter Replacement Indicator is on (with Red 2).
Press and hold the filter replacement button for 3 seconds to reset filter indicator.
Sciaire Pro + HEPA
Activated Carbon Filter | CA10FT-2
Replace every 6 months OR when the Replacement Indicator is on.
Press and hold the filter reset button for 3 seconds to reset filter indicator.
2-in-1 HEPA Filter | CA10FT-1
Replace every 12 months OR when the HEPA Filter Replacement Indicator is on.
Press and hold the filter reset button for 3 seconds to reset filter indicator.
Your products are covered by a limited 2-year warranty.
We recommend using each batch within 48 hours.
The user manuals are located on our support page.
Please contact the Customer Experience Department
Phone: 1-877-548-9722, 9 AM–6 PM, CST, Monday–Friday
Email: [email protected]
The smart controls on some of our devices are great for you to be able to control the purifiers when you are not at home. In particular, you’d be able to start purifying the air ready for when you get home from a day at work. This is especially great if you have been away from home for a while (such as on holiday) and want to get rid of the musty air before your arrival.
The voice control is a feature that is ideal if you are in the same (or different) room to your device and wish to control it. This could be because you are unable to move from where you are (feeding a baby for example) or if the device is not easily accessible.
HEPA stands for high-efficiency particulate air. A HEPA filter is a type of mechanical air filter that works by forcing air through a fine mesh that captures 99.97% of airborne particles such as dust, pollens, mold spores, debris, and pet dander while the activated carbon layer helps reduce common household odors caused by bacteria, smoke, pet, and cooking odors.
Yes, air purifiers are a great way to help alleviate allergy symptoms as they can capture floating pollen particles. For the best results with allergies we recommend using one of our models that contain a HEPA filter. Where possible try to keep external windows and doors closed so that you don’t continue introducing pollen particles into your air.
About DH Lifelabs
DH Lifelabs was born of a simple purpose; to create innovative products that make your home safer, cleaner, and more comfortable. We harness nature and science to promote a healthier and more sustainable world—one product at a time.
We are people first. People are happier and more fulfilled when they have peace of mind. Our guiding principle is to help our customers feel safer, more secure and more comfortable in the space that they inhabit.
Nature inspires us. We marvel at its power, its ingenuity, and the miraculous way it keeps life in harmony and balance. Its beauty and purity motivate everything we do.
We also believe in the power of science to improve the human condition. That there should be no compromise between what works and what is good for you. We harness this power to create designs that inspire, enrich, and delight.
Finally, nothing is more important than our customers’ belief in our products. Which is why we go above and beyond to ensure that every product we develop lives up to the most rigorous standards for safety, efficacy and integrity.
Our products move away from the conventional end-of-pipe solutions that use a passive “pass-through” or “filtered” approach and go out into the room to proactively clean the air.
What we mean is: Our don’t just filter the air, we send out particles into the air too. This means that the air in your room is cleaned faster and you have two layers of protection.
At present, we do not have any plans to open a physical shop. We hope that over the course of 2023 our products will be available in all relevant major retailers, both in store and online.
We understand that sometimes it does not work out. If, for any reason, you are not satisfied with your purchase, we operate a 30 day return policy from the date of delivery. We will replace it or refund the cost of the item. All returned items must be in their original packaging and in the condition in which they were received for a full refund.